Kim Mullan Blog
The first rule of negotiation is never alienate the other party. Good communicators don't just articulate information. Good communicators package information in grace so that it can be received and processed by the other side, whether the other side is the buyer, the seller OR their representative. Dialogue between parties doesn't stop when an offer is accepted it continues until title has changed hands. If the end goal is a smooth, successful transaction it is vital that all parties interact with as much grace, humility and respect as possible...at least until the keys and funds have been transferred. Severing the line of communication happens quickly when one party condescends, insults or attacks. I have had sellers refuse to negotiate further or reconsider a reasonable offer that comes on the heels of insult. Tread lightly. Don't burn bridges. Keep the dialogue moving forward.